Return Policy

We take great pride in the quality of our jewelry and strive to ensure your complete satisfaction. Due to the nature of our products, we only accept returns if the item is received damaged or broken.

Returns for Damaged or Broken Items

• Items must be reported as damaged or broken within 7 days of delivery.
• Proof of purchase, such as the original receipt or order confirmation, must be provided.
• Detailed photographs of the damaged or broken item must be submitted for verification.

Refunds

• Refunds will be processed within 7-10 business days after receiving and verifying the returned item.
• The refund will be issued to the original method of payment.
• Shipping costs are non-refundable.

 Return Process

1. Contact our customer service team at +1 512 665 5056 within 5 days of delivery to report the damaged or broken item and receive a Return Merchandise Authorization (RMA) number.
2. Carefully package the item, including all original packaging and documentation.
3. Write the RMA number on the outside of the package and send it to the address provided by our customer service team.

Shipping Costs

• Customers are responsible for the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 Additional Information for Canadian Customers

• Please note that for returns from Canada, the government charges additional customs and duties fees, which will be the responsibility of the receiver.
• These fees are not controlled by our company and are determined by the Canadian government.

If you have any questions or need further assistance, please contact our customer service team at +1 512 665 5056. We are here to help and ensure your satisfaction with our products.